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Remote Hands Service
Supporting customers with a wide selection of services
Assessment in the event of equipment’s malfunction
We offer Basic remote hand service as our standard service in an event of equipment’s malfunction. We perform a basic procedure to identify and deal with the problem according to the given instructions. This service helps the customers identify the problem beforehand.
A wide selection of services for customers in distant locations
Proxy service is available with our advance remote hands service. The proxy service includes customer’s equipment operations, kitting and mounting, escorting customer’s vendor at the location.
Regular and irregular tasks
Aside from the regular scheduled tasks, we also deal with the unscheduled sudden tasks and requests as well.
2 price plans to choose from that best suits your needs
Monthly plan for customers with known purpose and work frequency. Prepaid plan for customers who wishes to purchase tickets for necessary instances only. Customers can choose a plan that best suits their needs.
| Services | Items |
|---|---|
| Basic Remote Hands | Indicator light status check | Power management (OFF/ON, plugging and unplugging of power cable, pressing the reset button) |
| Advanced Remote Hands | LED status check Regular/Irregular visual checking of equipments’ LED lights |
| Network cable replacement Regular replacement of back up media and cleaning of equipment |
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| Attending to vendors Escorting vendors etc. to customer’s rack |
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| Inventory management Inventory of equipment installed in customer's rack |
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| Parts replacement（HDD/SFP) Replacing parts of the equipment (HDD・SFP module) |
|
| Equipment replacement/relocation Replacing failed equipment, relocation to the assigned rack |
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| Cabling Cabling and wiring inside the rack and/or through the adjacent racks |
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| Kitting The data center operation team will perform the setup procedure, from receiving of equipment, inspection, mounting, labeling, initial set up, and cabling. We’ll have it assembled until the customer can operate remotely |
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| Instruction guide/manual creation Create and update the guide/manual of remote hands services on behalf |
Aside from the proxy services offered, we also implement and support necessary tasks such as internal monitoring (walk-through on-site witnessing, etc.)
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